Liability
While every effort is made to handle items with care, the company is not responsible for:

• Pre-existing damage

• Items that are not properly secured

• Normal wear and tear from standard cleaning

Clients should notify the cleaning team of any fragile or delicate items prior to service.

Breakage or Damage
If accidental damage occurs during a cleaning service, the client must notify the company within 24 hours of the appointment.
The company will review the situation and determine an appropriate resolution.

Security
We take the security of your home very seriously and work with each
homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:

• Letting us know on the day of service if you will be home when we arrive

•  Providing us with an extra key

• Providing us a lockbox, keypad, or garage code

•  Leaving us a key under a mat or pot to use and return or leave in the house when finished. 

Referrals
Receive discounts when you refer us! We love referrals and appreciate it
when you tell friends and neighbors about our service. Thank you for being so confident in us!

Payment
Payment is due on the day of service by check or card.

Preparation for the Cleaning
We ask that the floors be cleared of toys and clothing, and counter tops be cleared of smaller knick-knack items such as pens, coins, papers, etc.

Pet Policy
We care about your pets and aim to keep the cleaning experience as stress-free as possible for them. Please inform us ahead of time of any special arrangements regarding your pets during your scheduled service. We ask that pets be contained in a designated room or crate prior to our team's arrival. Tanner’s Cleaners will not be held responsible for the escape or safety of pets. For health and safety reasons, we are unable to clean up pet waste or accidents. Clients are responsible for ensuring pets are safely contained if they may become anxious, interfere with service, or attempt to exit the home.
Safety & Environment: Cleaners often require a comfortable temperature (E.g., 68-72 degrees F) and will not clean in unsafe environments.

Trash Disposal 
All collected trash from the cleaning will be placed in the homeowner’s
garage bin. We cannot take trash with us once we leave the cleaning.
Utilities: Running water and electricity must be working in the home at the time of service.

Pricing Disclaimer
Quotes provided online or over the phone are estimates based on the information provided by the client.
Final pricing may change if:

• The home is larger than stated

• The home requires additional cleaning

• Additional services are requested

Clients will be notified before any additional charges are applied.

Service Limitations

1. Our cleaning technicians do not climb higher than the company’s two-step ladder.

2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be as transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:

• Disassembling light fixtures

• Disassembling seals on shower doors

• Disassembling furniture to clean it

• Disassembling any appliance (besides oven racks and fridge shelves)

• Lifting or moving heavy furniture over 15 lbs.

• Lifting or moving large, fragile items

• Removing permanent stains from furniture, floors, cabinets, carpets, etc.

• Carpet steam cleaning

• Washing the walls

• Hand-scrubbing or steam cleaning floors

​   3. We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we will charge our hazard fee of 50% of the scheduled cleaning amount. This is not an exhaustive list.

• Pest infestation – cockroach, bedbugs, fleas, etc.

• Animal infestation – birds, mice, rats, bats, etc.

• Excessive/Uncontrolled Mold Growth

• Human waste, blood, and bodily fluids

• Hoarding

• Other hazardous situations

Non-Solicitation Agreement

We value our employees and pour an enormous amount of time, energy and, expense into our screening, hiring, and training process. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees must
agree to our non-solicitation agreement. If breached, a fee of $2,000 (for damages) will be assessed. This helps to minimize the risk of unfair solicitation that undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly. By booking our services, you are agreeing to the following terms:
Tanner’s Cleaners employees are not allowed to engage in a work relationship directly with you for one full year after employment termination. You will be charged a $2,000 finder's fee if you hire a Cleaning Tech employed by Tanner’s Cleaners on an individual basis for private work.
 
Policy Updates
The company reserves the right to update policies and terms at any time. The most current version will always be available on the website.